Spots and Spills
The following is a sample of
the questions we are most frequently asked.
What's the first thing
I should do when I discover the spot or spill?
After you have removed as
much of the spot or spill by picking up the contents or by blotting the
area with a dry white towel, you can then spray a little warm water from a
spray bottle onto the area and continue blotting with a dry white towel. Try
to get as much of the substance off the carpet with very little agitation.
When you can no longer get any of the spill up with the warm water and dry
white towel, you may then try a spot cleaner. Very little spot cleaning
solution should be used. Test the cleaning solution on a small area and
see if you get any spot transfer onto your dry white towel. If you are not
seeing any transfer, then the cleaning solution will not work, even if
Note: The more
detergent or cleaning solution that you add to the carpet, the more
difficult it will be for you to get those chemicals out. Chemicals left in
the carpet will attract soils and often make the carpet look dirtier as
time passes. Never add moisture to dry materials. This usually spreads the
problem and makes it more difficult to clean up.
scrub!!! Scrubbing the carpet causes friction and the heat will unravel
the carpet fibers damaging it and causing it to look fuzzy.
Is there ever a time
that I should not try to clean a spot or spill?
Once you have blotted up
as much as you can with a towel, the volume of the spill may prohibit you
from being able to get much else accomplished. When heavy volume spills
occur, they almost always need to be rinsed out. Thatís because the
spill goes all the way to the carpet padding and spreads. Sometimes a
spill the size of a quarter will spread to the size of a dinner plate once
itís reached your carpet padding. If such a spill exists it is often
better to have us thoroughly rinse out the spill with our hot water
extraction method. This is particularly true with pet accidents! There is
also the risk of setting stains when improper methods are used to clean
spots. When in doubt, call ACE and we will be happy to instruct you on
what you should and shouldn't do for certain problems.
Why do I have a spot
that gets clean and then reappears?
There are a couple of
reasons this happens.
1. It may be that the
spot is the result of a large volume spill that has spread out onto the
carpet backing and floor. When spots like this are cleaned, the drying
process can cause a phenomenon called "wicking". Wicking means
that during the drying process, the moisture in the carpet works its way
up to the surface of the carpet and leaves its mark because it has nowhere
else to go. This can be treated with specific kinds of cleaning solutions
that minimize wicking.
2. Sometimes a spot
reappears because there is a "soapy" residue left in the carpet
due to a spotting solution or a careless carpet cleaning experience that
left cleaning residue behind. These areas will need to be treated with
appropriate cleaning solutions and rinsed out thoroughly in order to
eliminate this problem.
What should I do if I
drop my potted plant?
Vacuum up the dry soil as
thoroughly as you can. Adding moisture to dirt will create a muddy and
more difficult problem. Some of the spill may be wet due to the water in
the pot. It may be necessary for you to wait for some of this to dry so
that you can vacuum up the dried soil.
Notice: Some plant
containers can cause staining when wet and resting on the carpet. Potted
plants that get overfilled can also cause staining problems. When a
significant amount is spilled, we encourage you to have us rinse out the
areas as soon as possible with our hot water extraction unit.
What should I do about
Beverages need to be
blotted up with a dry white towel. Some beverages cause more problems than
others. Some beverages have ingredients with dye qualities in them, such
as teas, decaffeinated coffees, wines, juices, etc. If these beverages are
spilled, blot carefully with a dry white towel. Try not to spread the
spill by adding too much moisture or scrubbing the spot. Spills such as
these may cause a permanent stain, and the sooner you have them rinsed out
with a hot water extraction unit, the better.
For additional spills,
please consult the spotting chart provided.
What are those dark
lines underneath my closet doors and along my baseboards?
This is called "filtration soiling". Forced air causes atmospheric pollutants to move through the carpet face and yarns causing discolorization. The face yarns function like a filter on your heating or air conditioning system, allowing them to trap particle soils and accumulate oily soils present in this air. The areas most affected by this are under doors, especially if a room has an HVAC supply vent but no return vent. This type of HVAC configuration will cause a large volume of air to move into the room. But because the air's only means of an exit is under the door, the carpet will once again perform like a filter. Accumulated filtration soil is extremely difficult to remove because it is a very complex mixture of materials and conditions. The concentration of pollutants can cause staining and carpet damage. While we cannot guarantee that we can completely remove the soiling caused by filtration, we are generally successful in making significant improvements.